We stand behind the work we do. Here is exactly what we cover, for how long, and what we don't.
Repair Warranty
90 days from the date of the repair
If the repair we did fails within 90 days, we fix it at no labor charge.
It covers only the part we replaced or the work we did, as listed on your invoice.
The new part also has the manufacturer's warranty, often 1 year. While that lasts, a replacement part is free.
A different or newly found problem is not covered. It is a new service call, and we give you a price before any work.
Warranty visit cost. It’s $0 to come out either way. If the problem is covered, you pay nothing. If it isn’t, you get a flat price in writing and only pay if you approve it.
Every new system we install comes with two warranties
1-Year Labor Warranty. For the first year, if a part the manufacturer covers breaks, our labor to replace it is free. If our install work fails, we fix it at no labor charge.
System Workmanship Warranty, for as long as you own your home. Our install work is covered for as long as you own your home and the system stays in use there. That includes:
Brazed joints we made
The line set we ran
Ductwork and duct connections we installed
The drain line we installed
Electrical connections and wiring we installed
The pad or stand we installed
If any of these fail, we fix it. No charge for labor or materials.
We register your new equipment with the manufacturer, so you get their full parts warranty.
Warranty visit cost. It’s $0 to come out either way. If the problem is covered, you pay nothing. If it isn’t, you get a flat price in writing and only pay if you approve it.
These are all limited warranties. Coverage starts on the completion date on your invoice. The details below are part of them. Please read them.
1. Who gives these warranties
Cool Now South Florida LLC, doing business as Sunny Coast AC (“we,” “us”). Florida License CAC1825130. They are given to the customer named on the invoice (“you”) for the home where we did the work.
2. When coverage starts
Coverage starts on the completion date shown on your invoice or warranty certificate.
The job must be paid in full. If there is an unpaid balance, coverage does not start until it is paid. The coverage period does not get longer because of the delay.
Keep your invoice or warranty certificate. It is your proof of coverage.
3. 1-Year Labor Warranty: details (new systems)
Equipment parts. Covers our labor to diagnose and replace any part the equipment manufacturer covers under its parts warranty, for 1 year. The manufacturer supplies the part. We register your new equipment with the manufacturer for you, so you get the full parts warranty they offer.
Our installation work. Covers our labor to correct any defect in our installation work for 1 year. After the first year, the System Workmanship Warranty continues to cover our installation work.
Refrigerant. Included only when the leak was in our work (for example, one of our brazed joints). Refrigerant needed for any other reason is billed at our standard rates.
4. System Workmanship Warranty: details (new systems)
Only for new system installs done by us, and only for the work we did on that job.
Covered: leaks at brazed joints we made; line set we ran; ductwork, plenums and duct connections we installed; drain line and drain parts we installed; electrical connections and wiring we installed; the pad, stand or mounting we installed. Labor and materials are provided at no charge.
Not covered: the equipment itself (that is the manufacturer's parts warranty plus our 1-Year Labor Warranty), and anything that was already in the home that we did not install, like older ductwork, the electrical panel, or the roof.
How long: for as long as you own the home and the system we installed is still in use there. It ends if you sell the home, or if the system is removed, replaced, or moved.
5. 90-Day Repair Warranty: details (repairs)
What it covers. If the specific repair we performed fails within 90 days, we will correct it at no labor charge. "Specific repair" means the part we replaced or the connection or component we worked on, as listed on your invoice.
Parts. A part we install on a repair is covered by the part maker's warranty (often 1 year). While that warranty lasts, the replacement part is provided at no charge.
Separate or newly found problems. An air conditioning system can have more than one problem at the same time, and some problems cannot be found until another one is fixed. Problems other than the specific repair we performed, including problems that could not be diagnosed until that repair was made, are not covered. They are handled as a new service call at our standard rates, and we will provide a quote before any work begins.
Refrigerant. Included only when the leak was at the repair we performed.
6. What is covered, and what is not
What we cover
New systems, first year: our labor when any part the manufacturer covers breaks, like the compressor, fan motors, capacitors, control boards, valves, or coils.
New systems, as long as you own the home: our own installation work, like a leak at a joint we brazed, a drain line we ran coming loose, a duct connection we made separating, or a wire we connected burning.
Repairs, 90 days: our labor if the specific repair we performed fails.
Weather, nature and accidents
Hurricanes, tropical storms, tornadoes and high wind
Floods, storm surge, standing water and rising water
Lightning, power surges, brownouts and power company problems
Fire, falling trees or branches, and other falling objects
Rust or corrosion from salt air, pool chemicals, or the environment
Ants, rodents, lizards, and other pests or animals
Theft, vandalism, accidents, and damage caused by others
Care, changes and other work
Routine maintenance: clearing drain lines, replacing filters, and cleaning coils. These services are billed at our standard rates.
After a repair: separate or newly found problems, including problems that could not be diagnosed until the first repair was made. These are new service calls.
Work by anyone else on the system, including changes, add-ons, or moving the equipment
Parts or equipment we did not supply or install
Problems with the home itself: roof leaks, attic heat, structure, or the electrical service
Upgrades required later by new codes or rules
Using the system for something it was not designed for, or in a business or rental with no one living there
Cosmetic damage, such as scratches, dents, or fading, that does not affect operation
Yearly maintenance is not required to keep your warranty. Routine cleaning (clearing a clogged drain, changing filters, cleaning coils) is maintenance, not a breakdown, so it is billed at our normal service price. If a covered part breaks, we still cover our labor. The manufacturer decides on its own parts. We recommend a maintenance visit once a year.
7. Damage the failure causes
These warranties cover fixing the failed work. They do not cover other losses that come from a failure, such as water damage to ceilings, floors or belongings, mold, spoiled food, lodging costs, lost income, or other costs. Some states do not allow limits on these kinds of damages, so this limit may not apply to you.
8. Warranty visits and fees
There is no charge for us to come out on a warranty visit. If the problem is covered, you pay nothing.
If we find the problem is not covered (for example, storm damage, a clogged drain, or a part outside its warranty), it is a new repair, and we will give you a flat price in writing before doing any work. You only pay if you approve it.
We will schedule warranty visits as soon as we reasonably can. We do not promise same-day service.
You agree to give us safe access to the equipment, including the attic and the outdoor unit.
Allow Sunny Coast AC to inspect the system first. Coverage for a component ends if another contractor repairs or alters it before our inspection. We do not reimburse other contractors unless we approve the work in writing beforehand.
Inspection and correction. We will determine whether to repair or replace the affected component, and we may use parts of equal or better quality. Warranty work is covered for the remainder of the original warranty period.
10. Your other rights
These warranties give you specific legal rights. You may also have other rights under Florida law. Nothing on this page takes away rights the law gives you. The equipment manufacturer's warranty is separate from ours and has its own terms.
11. Changes to this page
We may update this page for future jobs. Your job is covered by the terms in place on the date your job was finished. Ask us anytime for a copy.
